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If you're ever in doubt that the person asking for remote desktop is a Carleton employee, ask them for their phone number to call them back at, confirming it's a Carleton phone number.You may mention the following to clients: While establishing a remote desktop connection, make it a routine to cover these key items, as security is valued in all aspects of what we do. While it is nice that our clients will trust support staff to remotely control their computers, this opens the door for our clients to potentially trust hackers who may try to use this as a way into their computers using their own set of remote desktop tools. Overview of the Bomgar Rep Console Important Safety Information After following the above instructions you should see a new session appear in your 'Personal Queue' - Double-click on the new session that is (most likely) named after the person you're assisting (or at least named after the user they're logged into the computer with).

For further details, click the button with an orange question mark icon to the right of this option. You will have to sign in with Google and enter your Carleton credentials. Email a Link to a Customer - This option requires that Mail.app (for Mac) or Outlook (on PC) be configured.Share Session Key - Instruct the client to open a web browser and go to (while you click the 'Generated Session Key' button).Representative List - Instruct the client to go to and click ' to connect to you.Click the 'Start.' button and a new window will open with 3 available options, among which you need to determine which is best to establish a connection for that session.Open the Bomgar application that was installed in the process above called 'Installing Bomgar Representative console' and Login using your Carleton Net ID and password.Watch this video demonstration on establishing the connection as described below. Using Bomgar as a helpdesk representative

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Enter your Username and Password to log in.

If the login prompt does not appear, right click on the system tray icon and select 'Login'.

When the installation is complete, a tray icon will appear in your computer's system tray and a login prompt will appear on your screen.

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Follow the installation wizard to install the software.

Download and 'Open' the console software.

In the top section titled Representative Console select your Platform, then click Download Representative Console.

Installing from the Bomgar Appliance directly

Click the 'Run Now' button near the bottom of the page.

Search for bomgar, or scroll the list to find ' Windows: Bomgar Button 19.1.3 (2019.07.30 REB) ' or ' Mac: Bomgar Representative Console 19.1.3 (2019.08.05 REB) 'and click on it

Click the blue box labeled 'Want Software?'.

The Representative Console, or Web Rep Console is required if you need to receive technical support related inquiries from a remote clients.

Carleton Handbook - Information Technology, Documents, & Records.

Windows, Mac, Linux, Android, and Apple iOS - Read more about feature compatibility.

Remote Work with BeyondTrust (Bomgar) Remote Desktop SupportД«omgar can be accessed for remote work via the Bomgar Representative Console interface or the Mobile App with no requirement for connecting to VPN.